Privacy Policy

Eastern Care Services is dedicated to giving you high-quality services, and this policy describes our continuing duties to you with the handling of your personal data.
The Privacy Act 1988 (Cth) and its associated Australian Privacy Principles (APPs) have been embraced by us. Your personal information is collected, used, disclosed, stored, protected, and disposed of in accordance with the NPPs.
The Australian Privacy Principles are available at www.aoic.gov.au, the website of the Office of the Australian Information Commissioner.

 

What is personal information, and why do we collect it?

Information or a view regarding a reasonably identifiable individual or an identifiable individual is considered “personal information.”

Our major goal in gathering your personal data is to run our company and deliver our services. If you would reasonably expect such use or disclosure, we may also use your personal information for secondary purposes that are closely related to the original objective.

Names, addresses, phone numbers, email addresses, and other information required for running our company and offering our services, including for related administrative and legal purposes, are among the categories of personal information we will gather. Furthermore, we might gather personal data about you in connection with your job, such as your tax file number, bank account information, superannuation information, reference information, emergency contact information, visa information, qualifications and training details, and limited health information.

There are numerous ways to get this personal information, such as filling out the form(s), contacting you by phone, email, or through your website, media and publications, other publicly accessible sources, media and publications, and other third parties.

We collect personal information that is necessary for the purpose of operating our business and providing our services to you, including:

  • confirming your identity;
  • confirming the accuracy of the information provided to us;
  • providing services to you;
  • transferring money or paying benefits
  • verifying your identity;
  • letting you know about our other services; and
  • managing our relationship with you.

 Third Parties

Your Personal Information will only be gathered from you when it is reasonable and practical to do so. Nonetheless, there are situations in which third parties might give us with information. If such is the case, we shall make a good faith effort to notify you of the information that the third party has given us.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

Once your Personal Information is no longer required for the reason it was collected, we shall take appropriate measures to either permanently de-identify or destroy it. The majority of the Personal Information, however, is or will be maintained in client files, which we shall retain for a minimum of seven years.

Access to your Personal Information

With few exceptions, you have access to the Personal Information we have on you and can update or rectify it. Please send us a written request if you would like access to your personal information.

Before providing the necessary information, we could ask for identification from you in order to secure your Personal Information.

Maintaining the Quality of your Personal Information

We consider it essential that your Personal Information is accurate. We guarantee to use reasonable efforts to ensure that the Personal Information we collect about you is correct, comprehensive, and current.

If you think any information we have about you is incorrect, lacking, outdated, irrelevant, or misleading, you have the right to request that we update it. We must give you written notice of our decision to not agree with the adjustments you have provided and, upon request, a statement if we choose not to correct the Personal Information.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Eastern Care
Email : [email protected]
16 Norris St, Noble Park, VIC 3174